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| Included with every Fusionapps.NET hosting and managed colocation account is Toll-Free 24/7 Network and Hardware support. Events which qualify for this kind of cost-free support include: |
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Network and Hardware Troubleshooting
Network Outages
Network Performance Degradation (Excess Latency or Packet Loss)
Hardware Repair and/or Replacement
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| Basic Support is provided as a cost free value-add during normal Call Center hours to every Fusionapps.NET hosting client. It was modeled to cater to the needs of the experienced server technician with the most basic of hands-on requirements. The services included are: |
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Server Reboot Requests
Windows Service Restart Requests
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| All other tasks requested by a Basic Support client will therefore be billed at the rate of $25/per 15 minute increment accrued during the requested tasks execution. |
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| Premium Support was created as an optional upgrade to our Basic Support offering. It too is offered during normal Call Center hours. It was modeled to cater to the needs of a less experienced or more hands-off server technician and provides a well-rounded array of available services. The services included are: |
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Server Reboot Requests
Windows Service Restart Requests
Operating System Troubleshooting
Operating System Reinstalls
Operating System Configuration Assistance
IIS Troubleshooting
SMTP/POP3 Troubleshooting
DNS Troubleshooting
SSL Certificate Install
SSL Troubleshooting
Windows Firewall Troubleshooting
Windows Media Services Troubleshooting
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| All other tasks requested by a Premium Support client will therefore be billed at the rate of $25/per 15 minute increment accrued during the requested tasks execution. |
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| After Hours Emergency Support is made available for a fee to provide the needed assistance and troubleshooting support at the rate of $40.00/per 15 Minute increment. These services are made available after hours between 10PM and 8AM EST Monday through Friday, Weekends and Holidays. |
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| Fusionapps.NET offers its clients a 100% Hands-Free Managed Services option on Virtual, Dedicated, and Application Servers. Managed Services clients get all the expertise of our certified staff, the confidence of our 100% Uptime Guarantee, Free 24/7/365 Toll-Free Phone Support, and Full OS component level installation, configuration, and troubleshooting support. |
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